A. INTRODUCTION

1. Show Film First Limited ( 'we ',  'us ',  'our ') is a company registered in England and Wales under company number 07114906, with registered office at 162-164 High Street, Rayleigh, Essex, SS6 7BS.

2. We operate an online marketplace providing an engaged target audience for films, shows, concerts and other events. We offer our members access to tickets in connection with these experiences ( 'Tickets ').

3. These  'Terms and Conditions ' are applicable to bookings of Tickets from us on our website  https://www.showfilmfirst.com/ ( 'Booking Website ').

4. We sell Tickets and associated products and services on behalf of event organisers, promoters, artists/performers, agents, terms, record labels and other persons involved in the organisation of events ( 'Event Partner(s) '). Please note that we are not responsible for organising or delivering the events themselves.

5. We sell Tickets as and when they are allocated to us by Event Partners. The number and type of Tickets allocated for sale by us vary on an event by event basis.

6. Nothing in these Terms and Conditions affects your statutory rights as a consumer.

7. Our Terms and Conditions do not apply to any bookings made from any other third parties.

B. ELIGIBILITY

1. In order to purchase a Ticket from us you must register as a member and create an account. To be a member you must:

(a)  be at least 18 years or over and a UK or EU citizen able to enter into legally binding contracts to book Tickets on the Booking Website; and

(b)  follow the instructions to set up a password-protected account, providing your correct full name, postal address, telephone number and email address (it is your responsibility to keep your details up to date at all times).

2. You are solely responsible for maintaining the security of your username and password and for all activity that occurs on your account. You shall not permit anyone other than you to use your account.

3. You must not create or use multiple accounts with the purpose or intention of circumventing any of the terms of these Terms and Conditions or concealing your identity or other personal details.

4. You may close your account by contacting us at help@showfilmfirst.com. However, please note that such closure shall not take effect until after any events that you have purchased Tickets for have taken place.

5. Termination of your account under these Terms and Conditions shall not affect our rights and liabilities which have accrued prior to and including the date of such termination.

C. AVAILABILITY AND PLACING ORDERS

1. Tickets are subject to availability and will be allocated on a first-come, first-served basis via the Booking Website until they are sold out or the ticketing for that event is closed.

2. Occasionally, additional Tickets for sold-out events may become available prior to events. However, we do not control Ticket inventory or its availability. In such an instance, they will be allocated on a first-come, first-served basis via the Booking Website after the point additional Tickets become available.

3. In some instances, we may open a waiting list up once an event is sold out. When we do this, we may notify those on the waiting list when more Tickets become available. We may notify some or all of those on the waiting list at the same time. Once we contact you, Tickets will be available on a first-come, first-served basis. Being on the waiting list does not guarantee you will be contacted by us.

4. In some instances, we may run a prize draw for Tickets. The prize draws we run are open to all eligible members, they are free to enter, and no purchase is necessary.

5. We accept no responsibility for entries not successfully completed due to technical fault of any kind. Any incomplete entries will not be considered valid for entry into the prize draw.

6. Our draws are executed by an automated and randomised computer selection process. Winners are notified by email to the email address provided at the time of entry. Entrants to a draw may only be drawn once. Once we contact you, Tickets will be available on a first-come, first-served basis.

7. In some instances, we may operate a manual selection process for Tickets. Where we do this, we will let you know what the criteria for selection is, when we will make the selection, and how we will contact you if selected. Once we contact you, Tickets will be available on a first-come, first-served basis.

8. In some instances, you will be required to complete your booking on a third party website to confirm your Tickets. We will confirm a deadline and the steps you must take in our reservation confirmation.

9. If you have any queries or complaints regarding your purchase of tickets from any third party, please contact help@showfilmfirst.com. Do not contact the third party directly.

10.  When purchasing/booking Tickets from us, you may be limited in the number of Tickets you can book for each event. We may limit the minimum number and or the maximum number. This policy is in effect to discourage and prevent unfair ticket buying practices. Tickets may be restricted to a maximum number per person (or business, as applicable), per credit or debit card and, for some events a restriction may apply per household as well. We reserve the right to cancel any order(s) for Tickets purchase in excess of the relevant limits without notice.

11.  Tickets may be sold subject to certain restrictions on entry or use, such as restricted, obstructed or side view or a minimum age for entry. Any such restrictions will be displayed or otherwise notified to you before or at the time of booking. It is your responsibility to ensure that you read all notification and other important information displayed or notified to you as part of the purchase/booking process. We will not be responsible if you or any guests under your booking are refused admission because or a failure to meet or prove that you/they meet any restrictions (e.g. minimum age requirement).

12.  We will not be liable for, the unavailability of Tickets due to your failure to complete a booking within the specified timescale.

13.  We will not be liable for, any inability to book Tickets due to any technical failure on the part of our website, network, email or SMS services.

14.  To prevent fraud and protect us, we reserve the right to carry out checks and/or request that additional information be provided in order to verify purchases.

15.  Please ensure that you read the full event/Ticket description details and are happy with your selection prior to purchase as we may be unable to rectify issues arising as a result of your mistake.

D. CHARGES

1. Tickets may be subject to any or all of the following charges. We aim to be transparent with our charges and will notify you of any charges before you complete your reservation with us.
a) A booking fee, which will apply to the booking as a whole and not to individual tickets and will be payable to us before you complete your reservation ( 'Booking Fee ').
b) An Access Fee, which will apply to each ticket, and which will cover our reasonable costs of providing access to the Tickets and administering the Booking Website ( 'Access Fee '). The Access Fee will be payable to us before you complete your reservation.
c) A ticket price which may be paid to us before you complete your reservation, or in some cases, to the Event Partner or their chosen ticket agent after you complete your reservation with us ( 'Ticket Price ').
d) Third party charges which will be payable to the Event Partner or their chosen ticket agent. You will be directed to the relevant third party site in order to complete your booking ( 'Third-party Charges ').

2. Whilst we try to ensure that all advertised prices are accurate, errors may occur. If we discover an error in the price of any Ticket you have ordered, we will inform you as soon as possible and give you the option of confirming your order at the correct price (in which case we will credit or debit you as applicable) or cancelling your order (in which case you will receive a full refund). If we are unable to contact you to confirm your order at the correct price, you agree that we may treat the order as cancelled and issue you with a full refund, without any further liability.

3. The price you pay is set at the time of purchase and will stay the same until the event. However, some Tickets charges may be changed during the lifetime of a promotion. Where a charge is increased, existing purchasers will not be charged additionally for their purchase. Where a charge is reduced, existing ticket holders will not be entitled to any reduction, refund or credit.

4. In the case of prize draws and manual selection, we will not charge you until you are selected and have completed your booking. You will have the option to complete the booking, or not, once you have been drawn or have received communication from us.    

5. Your contract for purchase starts once we have confirmed your order and ends immediately after completion of the event for which you have purchase Tickets.

6. If you do not receive an order confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm to us at help@showfilmfirst.com whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for any costs or losses you incur if you assume that an order was or was not placed because you failed to receive an order confirmation.

7. All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. Your order may be cancelled if it has not passed our verification process or if payment is not received in full. If your payment is recalled by the associated bank or payment provider, we reserve the right to cancel and refund any order for which an order confirmation has been sent. We accept no responsibility of liability for such cancellations, as these are outside our control.

E. ACCESSING AN EVENT

1. We will communicate on our reservation confirmation how you need to access the event. This may be:
a) You show our Ticket to the venue box office on arrival;
b) You collect tickets on the day of the event at a predetermined location;
c) Your name is placed on a guest list at the event, in which case the name provided at the point of booking will be used; or
d) Our ticket is scanned at the event.

2. Any Ticket you purchase from us remains the property of the relevant Event Partner and is a personal revocable licence which may be withdrawn, and admission refused, at any time.

3. When you receive or collect your Tickets, we will not be responsible for any Tickets that are lost, stolen, damaged or destroyed following receipt or collection by you.

4. You acknowledge that lost, stolen, damaged or destroyed Tickets may not be able to be replaced where policies set by an Event Partner prohibit us from issuing replacement Tickets. If we are able to issue replacement Tickets, we may charge you a reasonable Access Fee.

5. In some instances, we may allocate specific seats to you. Where we do this, you will accept the seat and section you are allocated and there will not be any option to change your allocation.

6. Please note, all seating maps and charts displayed during the purchase process are for guidance only and reflect the general layout of the venue for particular events. For some events, the layout and specific sear locations may vary without notice.

7. We cannot always offer Tickets that accommodate access requirements. The Tickets we offer are limited to the Tickets that are allocated to us. Whilst a venue may be fully accessible, the Tickets that are allocated to us may not be within an accessible area or of an accessible nature. We are under no obligation to provide accessible Tickets.

8. You must use all reasonable endeavours to attend an event you have booked Tickets to. If you 're unable to attend, you’re required to let us know by contacting help@showfilmfirst.com and we reserve the right to terminate your membership without notice if we are dissatisfied with your reason.

9. We will sometimes ask you for feedback. Where we do so, you are expected to complete it within 24 hours and to do so accurately.

F. ADMISSIONS

1. Please note that the advertised start times of events are subject to change. Also door opening and closing times stated in relation to an event are not indicative of the event’s start or end time or when the artist is scheduled to play or the length of the artist’s performance, all of which remain the relevant Event Partners and/or artists discretion and may be subject to change.

2. The event venue may conduct security searches of you and/or your guests for safety and security purposes and may refuse admission to you and/or your guests for breaching or suspected breaching of any terms and conditions of the event.

3. Admission to all events is subject to the terms of admission of the relevant venue, and certain items may be prohibited. Please check with us at help@showfilmfirst.com and we will liaise with the venue directly.

4. The use of photographic and/or recording equipment at events is often prohibited. Any unauthorised photos, videos and/or recordings may be destroyed or deleted.

5. Breach of any venue terms and conditions or unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the Event Partner to remove you from the venue.

6. Event Partners reserve the right to refuse admission to the venue, or to remove any person from, the venue for reasons of public safety and you will not be entitled to a refund.

7. Prolonged exposure to loud music or noise may damage your hearing and we advise you to wear adequate ear protection at events.

8. Special effects, which may include sound, audio-visual, pyrotechnic effects or lighting may be used at an event, which may not be suitable for those with photosensitive epilepsy or similar conditions.

G. DELIVERY

1. We will communicate to you how you can expect to receive your Ticket(s) for any event you book (whether by post or email or through an app, etc).

2. If by post, you are responsible for providing a safe and secure delivery address and ensuring that you are available to take delivery of your tickets.

3. If by electronic delivery, you are responsible for being able to receive delivery of the Tickets by email (for example by ensuring that your email mailbox does not reject, bounce or otherwise prevent any relevant emails from being delivered, and by checking your email mailbox regularly (including junk or spam folders).

4. We shall not be liable for, and you will not be entitled to any refund where delivery is refused, returned, missed, unclaimed or fails as a result of your failure to provide correct and complete delivery information and/or failure to ensure you are available to receive delivery of Tickets (whether physically or via email, as applicable).

5. It is your responsibility to check your Tickets immediately once they have been delivered as mistakes cannot always be rectified. You should contact us at help@showfilmfirst.com immediately if there is a mistake or error with your Tickets, or if you do not receive your Tickets as described in your order confirmation.

H. YOUR INFORMATION & OUR COMMUNICATIONS

1. When you make a booking, you may be asked for further personal information which may include, but is not limited to, your full name, your mobile phone number and your email address. We may also ask for your age, gender, address, and the equivalent details for your guests. You are required to provide this information and ensure that it is true and accurate to the best of your knowledge. We will hold the information securely and in accordance with our Privacy Policy.

2. We will not make changes to your booking due to error by you.

3. We will only contact you and/or your guests in connection with the event you have booked.

4. When we contact you, we will provide you with a means of opting out of marketing permissions.

5. When we contact you, we will sometimes give you a means of opting out of all communications including transactional communications. If you opt out of transactional communications, you will not receive booking confirmations or any urgent notifications such as event cancellations or changes.

6. We will not be liable for any damage financial or otherwise caused by our inability to communicate with you whether due to you providing inaccurate information, opting out of communications, restrictions or limitations imposed by your network or email provider, our emails or SMS being blocked, any failure of our own network, email, or computer systems or those of our chosen partners.

7. We may share your relevante data with a venue or promoter for the exclusive purpose of fulfilling your tickets, such as providing your name to be held on a guest list, your email or mobile phone number to facilitate direct sending of an e-ticket, your postal address for distribution of physical tickets. If we share your data in this way, we will do so under the mandate that is may only be used for such purposes and must be handled in accordance with current data protection regulations.

8. Where required to do so by law, or local legislation, we may share your data with the authorities and/or for purposes such as track and trace.

I.  CANCELLATIONS AND REFUNDS

1. We will not refund Ticket charges to you due to any change in your personal circumstances or your ability to attend an event, your change of heart, or, your rejection of an allocated seat or section.

2. If an event is cancelled, rescheduled or materially altered, we will use reasonable endeavours to notify you once we have received the relevant information and authorisation from our Event Partner (we will use the details provided when you booked). However, we cannot guarantee that you will be informed of such cancellation, rescheduling or alteration before the date of the event. It is your responsibility to ascertain whether an event has been cancelled, rescheduled or altered and the date and time of any rescheduled event.

3. If an event for which you have purchased Tickets has been rescheduled or materially altered (a change (other than a rescheduling) which in our reasonable opinion, makes the event materially different to the event that the purchasers of the Tickets could reasonably expect) we will not refund the charges.

4. We will not be liable for any payments made to or refunds due from a third party. Where a payment is made directly to an Event Partner or their chosen ticket agent, your payment to them will be subject to their terms and conditions.

5. Other than those circumstances set out at I(1) above, where we withdraw Tickets your order will be cancelled, and you will be refunded the Ticket Price of your Tickets.

6. If you have purchased Tickets for an event that takes place over several days and one or more days (but not all days) are cancelled, you may only be offered a proportionate partial refund.

7. We will not refund our Access Fee or Booking Fee unless we notify you in writing that a refund will be paid at our discretion.

8. Refunds will be made using the same means of payment as you used for the initial purchase.

J. RESALE

1. You may not resell or attempt to resell, swap or transfer for personal gain, auction or barter your Tickets. Any resale or transfer (or attempted resale or transfer) of a Ticket in breach of this restriction imposed by us is grounds for seizure or cancellation of that Ticket.

2. You are not entitled to purchase any Tickets as a trader acting in the course of business with the intention of reselling your Tickets for profit unless formal written permission is given by us. If we discover or have reason to suspect that you have purchased and intend to resell, or have sold Tickets in breach of this, we reserve the right to cancel your Tickets without notice.

K. CONFIDENTIALITY

1. As a member you understand you have access to complimentary and discounted Tickets that are not available to the public. You are required to keep the price you have paid confidential.

2. You will not share our links to any form of Ticket acquisition, unless we explicitly ask you to do so.

3. You will not share our communications with you.

4. You shall not permit anyone other than you to access or use your account. If you become aware or suspect that anyone knows your username and/or password, you should promptly contact us at help@showfilmfirst.com.

5. You will not communicate directly with the Event Partners or their box office or ticket agents unless we tell you to. All communication should be directly with us at help@showfilmfirst.com.

6. You will not do anything that may bring us into disrepute.

L. MALICIOUS BEHAVIOUR

1. It is prohibited to obtain or attempt to obtain any Tickets through unauthorised use of any robot or other automated process or through framing or linking to any website, or through any other illegal or unauthorised activity. We reserve the right to cancel any orders that we reasonably suspect to have been made in breach of these Terms and Conditions, without any notice to you, and all Tickets obtained as part of such bookings will be void.

2. We reserve the right to terminate your account and/or cancel any of your Ticket bookings and/or prohibit you from making future Ticket bookings if:

(a) any abusive, unpleasant, or threatening behaviour is carried out by you towards our staff or venue or event staff or other guests at an event;

(b) we suspect any fraudulent activity or other illegal activity is carried by you or on your behalf via your account;

(c) we suspect any unauthorised use of your account or other unauthorised activity is carried out by you or on your behalf via your account; and/or

(d) we are ordered to do so by any legal or regulatory authority.

M.  BREACH OF TERMS

1. If you are suspected of any breach of these Terms and Conditions, your Tickets will be rescinded, your membership will be cancelled and your name will be removed from any relevant guest lists.

2. If your Tickets are rescinded or your membership cancelled due to breach of these Terms and Conditions, no refund will be due to you.

N. LIMITATION OF LIABILITY

1. To the maximum extent permitted by law, we and our relevant Event Partners, shall not be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by the Event Partner):
(a) in any circumstances where there is no breach of contract or these Terms and Conditions or a legal duty of care owed by us or the relevant Event Partner;
(b) in circumstances where such loss or damage is not directly as a result of any such breach (save for death or personal injury resulting from our or an Event Partner’s negligence); or
(c) to the extent that any increase in any loss or damage results from your negligence or breach by you of any of the terms of these Terms and Conditions and/or any other applicable terms and conditions and/or any applicable laws or regulations.

2. To the maximum extent permitted by law, we and our relevant Event Partners, shall not be liable or any indirect or consequential losses or loss of data, profits, earnings, goodwill, reputation, enjoyment or opportunity, or for distress, or any exemplary, special for punitive damages, arising directly or indirectly from your bookings made under these Terms and Conditions, please note that:

(a) personal arrangements and expenditure, including travel, accommodation, hospitality and other costs and expenses incurred by you relating to an event which have been arranged by you are at your own risk, and neither we nor the relevant Event Partners shall be responsible or liable to you for any wasted or unrecoverable costs or expenditure in relation to such personal arrangements, even if caused as a result of the cancellation, rescheduling or alteration of an event for which you have purchased tickets under these Terms and Conditions; and
(b) neither we nor any relevant Event Partner shall be responsible or liable to you for any loss of enjoyment or amenity, including where an event has been cancelled, rescheduled or altered.

3. We are not responsible for the actions or failures of any venue, performer or other Event Partner. Under no circumstances shall we be liable for death or personal injury suffered by you or your guests arising out of attendance at an event, unless caused by our negligence. Neither shall we be liable for any loss or damage sustained to your property or belongings, or those of any guests under your booking, attending an event.

4. We will not be liable to you for failure to perform any of our obligations under these Terms and Conditions to the extent that the failure is caused by a force majeure event (meaning any cause beyond our reasonable control including without limitation, acts of God, war, insurrection, riot, civil disturbances, epidemics and pandemics, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments).

5. You understand and agree, save for death or personal injury, that any claim against US shall be limited to the amount you paid, if any, for use of the service offered and engaged.

O. CHANGES TO TERMS

1. We reserve the right to make changes to our Terms and Conditions from time to time without notice. Any such changes will be posted on our website. You acknowledge and agree that it is your responsibility to review our Terms and Conditions periodically to stay informed of the current Terms and Conditions. Your continued use of our services after such modifications will constitute acknowledgment and agreement of the modified Terms and Conditions. All purchases are subject to the applicable version of these Terms and Conditions published at the time of purchase. If you do not agree with any revised version of these Terms and Conditions, or if you cannot comply with them, then you must not make a purchase.

P. QUERIES AND COMPLAINTS

1. If we need to contact you for any reason, we will use your See Film First account contact details (or the contact details you provided at the time of purchase). It is your responsibility to inform us immediately of any changes to your contact details, whether before or after receipt of Tickets. In particular, please ensure that you provide us with a valid email address as this is our preferred method of contacting you. You should also be aware that your email mailbox settings may treat our emails as junk, so remember to check your junk or spam folder.

2. If you have any queries or complaint regarding your Ticket Purchase or account, please contact us at help@showfilmfirst.com.

3. Your query or complaint shall be acknowledged by us as soon as possible.

4. We may need to contact one or more Event Partners for more information before responding to your query or complaint.

5. If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to you and us and any relevant Event Partner.

Q. LEGALLY BINDING CONTRACT

1. Any purchase from us forms a legally binding contract that is subject to:

(a)  these Terms and Conditions;

(b)  any special terms and conditions stated to be applicable to an event;

(c)  other terms and conditions of the Event Partner(s); and

(d) any venue terms and conditions (including conditions of entry).

You should read these Terms and Conditions carefully before you make a purchase.

2. By purchasing Tickets from us, you acknowledge that you have read, understood and agree to be bound by the terms and conditions of these Terms and Conditions. If you do not agree with these Terms and Conditions or any other applicable terms and conditions, or if you cannot comply with any of them, then you must not make a purchase.